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The following general terms and conditions (hereinafter GTC) are applicable law relating to the contractual and business agreements/business relationships between Silverpassion and its customers/business partners.

By clicking the "buy now" button, you place a binding order for the items in the shopping cart. We will confirm the receipt of your order immediately by email after sending the order. A binding contract is formed upon receipt of the order confirmation. By placing an order, you accept the version of the General Terms and Conditions valid at the time of the order as part of the contract. Any general terms and conditions of the customer are excluded.

1. Terms of Sale Webshop / Stores

1.1 Prices

All prices are in Swiss francs (CHF). Silverpassion reserves the right to adjust the prices of the items offered at any time. The estimated prices refer only to the products offered. Packaging and shipping fees are charged in addition to the purchase price.

1.2 Payment Options

Silverpassion accepts the following payment options: bank transfer, TWINT, PayPal, Visa, Mastercard. With every order, we reserve the right not to offer certain payment methods and to refer to other payment methods. Please note that we only accept payments from accounts in Switzerland. Any costs of a money transaction are to be borne by you.

1.3 Order with prepayment

The ordered goods are reserved for a maximum of 10 days. If no payment is received by Silverpassion within this period, even after a written notification by e-mail, the order will be cancelled.

1.4 Retention of Title

All items remain the property of Silverpassion until full payment has been made. Shipping after receipt of payment.

 

 

2. Shipping and Return Policy

2.1 Shipping

All items are only shipped within Switzerland.
Shipping costs are listed separately.

After receipt of payment, the ordered goods will be shipped within 3 - max. 15 working days.

2.2 Shipping Methods / Conditions

  • Voucher delivery free of charge

  • A Mail (plus CHF 9.-)

  • Free shipping from 150.-

 

 

2.3 Benefit and Risk

Use and risk pass to the buyer when the goods are dispatched. Any damage or loss incurred during shipping and transportation is the responsibility of the buyer.
 

3. Vouchers

Silverpassion vouchers are valid for two years. When purchasing a voucher, the basis of the purchase contract consists of theCoupononly against goods from our range in the amount of the declared amount on theCouponcan be redeemed. Cash payments are excluded.
When redeeming partial amounts of the voucher, the remaining amount will be charged againCoupondisplayed. The period of validity refers to the 1st voucher. There is no entitlement to payment of the remainder of a voucher. Promotional vouchers can only be redeemed within the specified period and only once as part of an order process. Individual products may be excluded from the voucher campaign. Promotional vouchers cannot be used to purchase gift vouchers. Please note that promotional vouchers may be linked to a minimum order value.

A difference to a higher value of goods can be compensated with the offered payment options. The value of a promotional voucher is neither paid out in cash nor does it earn interest.

 

 

4. Design / Content

Despite the greatest possible care, we reserve the right to errors, misprints, technical and color changes to the products shown. The products presented in the web shop and on the homepage may differ in color due to different screen settings.

5. Returns, Exchanges, Complaints

An exchange or a return must always be sent by emailhello@silverpassion.chare displayed. Only unworn items can be returned within 3 days in their original packaging. Late returns are not possible. Shipping costs for returns and exchanges are the responsibility of the customer. Sale and  personalized products are excluded from exchange or return.

 

 

6. Refunds

We arrange for any repayments in advance to the account you specified for the repayment. If you paid by PayPal or credit card, the refund will be made to the associated PayPal or credit card account. If you used a gift voucher for your purchase, we will credit the corresponding amount to your gift voucher account.

 

7. Guarantee / product liability

We grant a one-year guarantee on our products. In principle, we are entitled to have the piece of jewelry repaired. Reduction and conversion are excluded. The guarantee does not entitle the exchange of a new replacement product. Willful damage and improper handling of our products are excluded from the guarantee. We refer to our care instructions.

8. Governing Law and Jurisdiction

Swiss law applies to all legal transactions or other legal relationships with us. The United Nations Convention on Contracts for the International Sale of Goods (CISG) and any other international agreements do not apply.

Should individual provisions of the contract, including these provisions, be or become wholly or partially invalid, or should the contract contain an unforeseen gap, the validity of the remaining provisions or parts of such provisions shall remain unaffected. Instead of the invalid or missing provisions, the respective statutory regulations come into force.

Place of jurisdiction is 8925 Ebertswil.

Ebertswil, April 1, 2022

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